Privacy Policy

At zelviatroxis, we understand that trust forms the foundation of every successful business relationship. When you work with us on mobile app testing and debugging projects, you're sharing sensitive information about your applications, user data, and business operations. We don't take this responsibility lightly.

This privacy policy explains exactly how we collect, use, protect, and manage your personal information. We've written it in plain English because we believe you shouldn't need a law degree to understand how your data is handled. After fifteen years in the IT services industry, we've learned that transparency builds stronger partnerships.

The type of information we collect depends on how you interact with our services. Here's what we typically gather and why we need it:

We only collect information that's necessary for providing our testing services. For instance, if you're only browsing our website, we don't require personal details. But if you want us to test your mobile app, we'll need enough information to understand your requirements and deliver meaningful results.

Every piece of information we collect serves a specific purpose in delivering quality mobile app testing services. We don't collect data just because we can – there's always a practical reason behind it.

• Service Delivery: We use your contact information and project details to perform testing, communicate findings, and provide ongoing support for your mobile applications.
• Quality Improvement: Anonymous usage data helps us identify common issues across different app types and improve our testing methodologies.
• Communication: We'll send you project updates, testing reports, and occasionally share industry insights that might benefit your app development process.
• Legal Requirements: Sometimes we're required to retain certain information for business records or comply with Australian privacy laws.
• Security Monitoring: We monitor access to your project data to prevent unauthorized use and ensure your sensitive app information stays protected.

We never use your information for purposes unrelated to our testing services. You won't receive marketing emails about unrelated products, and we don't sell your contact details to other companies. Our business model is simple: we provide excellent mobile app testing services, and satisfied clients refer others to us.

Under Australian Privacy Principles and international privacy laws, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:

1. Access Your Data: You can request a copy of all personal information we hold about you. We'll provide this within 30 days, usually in a simple spreadsheet format that's easy to understand.
2. Correct Inaccuracies: If any of your information is wrong or outdated, just let us know. We'll update our records immediately and confirm the changes with you.
3. Delete Your Information: You can request deletion of your personal data, though we may need to retain some information for legal or business reasons (like completed project records for our insurance requirements).
4. Restrict Processing: If you're concerned about how we're using your information, you can ask us to limit or stop certain types of processing while we address your concerns.
5. Data Portability: Need your project data in a specific format for another provider? We'll export your information in a commonly used format that's easy to transfer.
6. Object to Processing: If you believe we're processing your information inappropriately, you can object. We'll investigate and respond within 30 days.

To exercise any of these rights, simply email us at info@zelviatroxis.sbs or call +61419799925. We don't charge fees for reasonable requests, and we'll always confirm your identity before making changes to protect your information.

Protecting your information isn't just a legal requirement – it's fundamental to our business. When clients trust us with their app data and business information, we implement multiple layers of security to keep everything safe.

Technical Safeguards: All data is encrypted both in transit and at rest using industry-standard AES-256 encryption. Our servers are hosted in Australian data centers with 24/7 security monitoring, regular penetration testing, and automated backup systems.

Access Controls: Only authorized team members can access client data, and access is limited to what's necessary for their specific role. All team members sign confidentiality agreements and receive regular security training.

Network Security: We use firewalls, intrusion detection systems, and secure VPN connections for all remote access. Regular security audits ensure our systems meet current best practices.

We also follow secure development practices for any internal tools, regularly update all software systems, and maintain physical security controls at our Geelong office location.

We don't keep your information forever. Our retention periods are based on practical business needs, legal requirements, and your ongoing relationship with us.

Active Client Data: While you're working with us, we retain all necessary project information to provide ongoing support and maintain testing history. This helps us identify patterns and provide better service over time.

Completed Projects: After project completion, we keep technical documentation and test results for three years. This allows us to reference previous work if you return with updates or related projects.

Contact Information: We maintain contact details for five years after your last project, primarily for insurance and business record requirements. You can request earlier deletion if preferred.

Marketing Communications: If you've subscribed to our newsletter or industry updates, we'll keep your contact information until you unsubscribe. You can opt out at any time using the link in any email.

When retention periods end, we securely delete information using multi-pass overwriting techniques. For any physical documents, we use certified document destruction services with certificates of destruction.

Most of your data stays within Australia, but there are a few situations where information might be transferred internationally as part of our testing services.

Cloud Services: We use some cloud-based tools for project management and communication that may store data on servers outside Australia. All such services meet international privacy standards and provide equivalent protection to Australian privacy laws.

Device Testing: Some specialized mobile testing scenarios require access to international device labs or testing platforms. When this occurs, we ensure these providers have appropriate security certifications and data protection agreements.

Remote Team Members: Occasionally, we work with trusted overseas contractors for specific testing expertise. All contractors sign comprehensive confidentiality agreements and use secure access methods.

Running a comprehensive mobile app testing service requires various tools and occasional partnerships. Here's who might have access to your information and why:

Essential Service Providers: Our accounting software, email systems, and project management tools may process your contact and billing information. All providers are carefully vetted for security and privacy compliance.

Testing Platforms: Some specialized testing scenarios require third-party device clouds or automated testing platforms. These services only receive the minimum information necessary to perform requested tests.

Professional Services: Our lawyers, accountants, and insurance providers may access client information as part of their professional duties. All are bound by professional confidentiality requirements.

We never share your information with marketing companies, data brokers, or any organization that isn't directly involved in delivering your testing services. Every third-party relationship includes specific privacy and security requirements.

Our website uses cookies and similar technologies to improve your experience and help us understand how our services are used. Here's what we track and why:

Essential Cookies: These keep our website functioning properly and remember your preferences during visits. They're necessary for basic site operation and can't be disabled.

Analytics Cookies: We use Google Analytics to understand how visitors use our site, which pages are most helpful, and where people might be experiencing difficulties. This data is anonymized and helps us improve our website.

Communication Tools: If you use our online contact forms or chat features, we may store information about these interactions to provide better support.

You can control cookie settings through your browser preferences. Disabling non-essential cookies won't affect your ability to access our services, though some convenience features might not work as expected.

Privacy laws and business practices evolve, so we occasionally update this policy to reflect changes in how we handle information or new legal requirements.

When we make significant changes, we'll email all active clients at least 30 days before the changes take effect. For minor updates (like contact information changes or clarifications), we'll post notifications on our website.

We maintain previous versions of this policy, so you can always review what was in place when you started working with us. If you disagree with any changes, you can request deletion of your information or discuss alternative arrangements for ongoing projects.